Complaints information

Raise the issue with the firm

Rees Clayton Solicitors is committed to providing a high-quality legal service. If something goes wrong, first raise the concern with the person dealing with the matter where appropriate.

The firm’s current complaints procedure names Vaqas Latif, Director, as the person with overall responsibility for complaints handling. Complaints may be sent to the registered office or to vaqas.latif@reesclayton.co.uk.

Legal Ombudsman and SRA

If an eligible complaint is not resolved through the firm’s procedure, the Legal Ombudsman may be able to consider it. The applicable eligibility and time limits should be checked directly with the Legal Ombudsman.

The Solicitors Regulation Authority may help with concerns about professional conduct, such as dishonesty, mishandling money or unfair treatment. It does not normally resolve service complaints.

• Legal Ombudsman: 0300 555 0333
• Legal Ombudsman: legalombudsman.org.uk
• Solicitors Regulation Authority: sra.org.uk/consumers/problems/report-solicitor