Your situation
Does this sound like what happened?
These are some of the circumstances we can consider. You can still ask for an assessment if your experience is different.
- Slips on spillages or poorly maintained floors
- Trips caused by defects, obstructions or uneven surfaces
- Accidents in shops, leisure facilities or hospitality venues
- Incidents involving public paths, pavements or facilities
What we will talk through
We will ask who operated or maintained the location, the hazard involved, whether it was reported and what photographs or witnesses are available.
Who controlled the location?
The occupier, business, landlord, council or another organisation may be relevant. Establishing control is an important early step.
Maintenance evidence
The condition of the location, inspection systems and how long a hazard existed may all be relevant to an assessment.
Injuries & losses
The effect on your everyday life matters.
Tell us about your symptoms, recovery and the practical changes since the accident. Depending on the evidence and legal route, a claim may consider the injury alongside related losses such as:
- Earnings lost because of the injury
- Reasonable treatment and additional travel costs
- Damaged personal belongings
- Help with everyday activities during recovery
These are possible categories, not guaranteed payments. The evidence, responsibility and applicable rules determine what can be recovered.
Useful evidence
Start with what you have.
You do not need a complete file before speaking to us. Keep original documents and recordings where possible. The following can help:
- 01
Photographs showing the location and relevant defect or hazard
- 02
An incident-report reference and the organisation’s details
- 03
Witness names and available CCTV information
- 04
Medical treatment, travel, earnings and other expense records
Keep the details in one place.
Use the practical accident checklist to organise what you have and note what is missing.
Open the accident checklistProcess & funding
Understand the route before you choose it.
Tell the firm what happened
Explain the incident, your injuries and any contact with insurers or other representatives.
Explore the available options
The team can consider the information, the possible route and what further enquiries may be needed.
Decide whether to proceed
If the firm can act, review the proposed next steps and funding terms before giving instructions.
The costs conversation
No Win, No Fee
May be available, subject to eligibility and terms. Ask about any potential costs, deductions and relevant insurance before choosing to proceed.
Understand the funding termsCommon questions
A little clarity before you decide.
I do not know who is responsible for the location. Can I still ask?
Yes. Start with the address, venue name and exact place where you were injured. A business, occupier, landlord, contractor or local authority may be relevant. Identifying who controlled the area is part of understanding a possible claim.
The spillage or hazard has already been removed. What can help?
Keep any photographs taken at the time, the incident report, witness details and messages about what happened. Note when staff were told and whether camera footage may exist. You do not need to recreate the scene.
Does a fall on an uneven pavement automatically mean I can claim?
No. The cause of the fall, the condition of the pavement and the relevant inspection or maintenance arrangements need to be considered. Record the exact location and any available evidence so the circumstances can be assessed.
Ask about the deadline early
For many personal injury claims, court proceedings must usually be started within three years, but the correct deadline depends on the facts and exceptions can apply. Contacting us does not stop time running. Seek advice promptly rather than relying on a general deadline.