Clearway / Claimant toolkitGuide 02
Your first conversation
A few notes can make an initial conversation easier. Use the spaces that help, leave the rest blank and bring your questions. There is no need to have everything worked out.
01What happened?
Approximate accident date and location
Who was involved?
A short account, in my own words
02What has changed for you?
Injuries, symptoms and treatment so far
Effects on work, travel, home life or help needed
03Useful things to mention
- Any photographs, witnesses, footage, incident reports or correspondence I have.
- Any insurer, solicitor or other representative already involved, and any offers or agreements received.
- Any legal expenses insurance or other funding arrangements I know about.
- Whether I am asking for myself or on someone else’s behalf.
- Any communication, language or accessibility needs I would like the team to know about.
04Questions worth asking
- What further information is needed to assess my circumstances?
- What time limits or other immediate steps should I be aware of?
- What funding options, charges, deductions or possible costs would apply to me?
- Who would handle my matter, and how would I receive updates?
My questions and the next steps discussed