Privacy notice

Who is responsible for your information

Clearway Injury Claims is a website operated for Rees Clayton Solicitors Ltd. Rees Clayton Solicitors Ltd is the data controller for personal information submitted through this website.

You can contact the firm at contact@clearwayinjuryclaims.co.uk, on 020 3337 6226, or at The Ace Enterprise Centre, Cross Street, Nelson, Lancashire, BB9 7NN.

Information collected through an enquiry

The online enquiry asks for your name, preferred contact details and information about the incident. This may include information about health, injuries or another person if you are enquiring for them. Only provide information that is relevant to the initial enquiry.

The website also records the enquiry reference, submission time, page address, device type, limited security information and any advertising attribution included in the page link.

Why the firm uses this information

The firm uses the information to respond to the enquiry, carry out initial conflict, eligibility and service checks, decide whether it may be able to assist, keep an appropriate record of the enquiry, protect the service from misuse and meet legal or regulatory duties.

The firm may rely on steps requested before entering into a contract, its legitimate interests in operating and protecting its legal practice, and legal obligations. Where health or other special-category information is relevant, it may also be processed for legal advice or the establishment, exercise or defence of legal claims.

Submitting an enquiry does not subscribe you to marketing and does not mean that the firm has accepted the claim.

Who may receive the information

Information may be accessed by authorised Rees Clayton Solicitors staff and by service providers used to host the website, secure and operate the enquiry process and maintain the firm’s customer relationship management system. It may also be disclosed where necessary to professional advisers, insurers, experts, courts, regulators or law-enforcement bodies, or where disclosure is otherwise permitted or required by law.

If a supplier processes information outside the UK, the firm will use an applicable legal transfer mechanism and safeguards where required.

How long information is kept

The firm’s published enquiry notice states that enquiry information is normally kept for 12 months and then securely destroyed, unless you retain the firm or there is another legal or regulatory reason to keep it for longer.

Your rights and complaints

Depending on the circumstances, you may have rights to ask for access to your information, correction, deletion, restriction, portability or to object to processing. Some rights are limited where information must be retained for legal, regulatory or professional reasons.

Contact Rees Clayton Solicitors first if you have a question or request about your information. You may also complain to the Information Commissioner’s Office at ico.org.uk.