Starting an enquiry
Is the initial assessment free?
Yes. The initial assessment is free and there is no obligation to proceed. We will consider the basic circumstances and explain whether further investigation may be appropriate.
Does making an enquiry start legal proceedings?
No. Sending an enquiry does not start court proceedings, stop any legal time limit or mean that Rees Clayton Solicitors has accepted your case. A formal solicitor-client relationship begins only after the required checks, terms and onboarding have been completed.
What if I am unsure who was responsible?
You do not need to reach a legal conclusion before contacting us. Explain what happened and share any information you have. Responsibility may need to be investigated and can sometimes be divided between more than one person.
What information should I keep?
Where available, keep photographs, witness details, incident references, correspondence, medical information, receipts, travel records and evidence of lost earnings. Do not delay seeking advice simply because something is missing.
Funding and costs
What does No Win, No Fee mean?
It usually refers to a conditional fee agreement. It may be available subject to assessment, eligibility and written terms. If a claim succeeds, a success fee and other agreed charges or expenses may be deducted from compensation. If it does not succeed, costs or expenses can still arise in some circumstances. The specific agreement and risks must be explained before you decide.
Do I need a solicitor for a lower-value road traffic claim?
Not always. Some eligible adults can use the Official Injury Claim service themselves, free of charge and without a solicitor. If you are eligible and choose to instruct us instead, we will explain our charges and any potential deductions before you proceed.
Can you tell me what my claim is worth immediately?
Usually not. The value can depend on medical evidence, recovery, financial losses and other individual factors. Any early estimate would be provisional, and no outcome can be guaranteed.
The claims process
How long might a claim take?
Timescales vary significantly. Responsibility, recovery, medical evidence, the number of parties and whether court proceedings are required can all affect the timeline. We would explain material developments as the matter progresses.
Will I need a medical assessment?
Independent medical evidence is commonly needed to assess an injury and its likely effects. The appropriate evidence depends on the circumstances and would be explained if a claim proceeds.
Will I have to attend court?
Many claims resolve without a final court hearing, but that cannot be promised. Proceedings may sometimes be needed to protect a deadline or resolve a dispute. You would be advised about the process and options.
What if the other driver was uninsured or left the scene?
A route through the Motor Insurers’ Bureau may be available, subject to the relevant scheme rules. You can apply to the MIB yourself or appoint a solicitor. Report hit-and-run incidents to the police immediately and seek advice promptly.
Can a child make a personal injury claim?
A suitable adult will usually act for a child as their litigation friend, and any settlement must be approved by the court. Different time-limit rules apply, but early advice remains important.
Are there time limits for personal injury claims?
Yes. For many personal injury claims in England and Wales, court proceedings must usually be started within three years of the accident or, in some cases, the later date of knowledge. Different rules and exceptions apply. Contacting us does not stop time running, so seek advice promptly.