What evidence may help a personal injury claim?

Evidence about the incident

The starting point is usually a clear factual account of where, when and how the incident happened. Depending on the circumstances, useful material can include:

• Photographs or video of the location, vehicles, equipment or relevant hazard
• Witness names and contact details
• Police, accident-book or internal incident references
• Insurance, employer, occupier or council correspondence
• Dashcam, helmet-camera, CCTV or doorbell footage where available

Medical evidence

Medical records can document attendance, reported symptoms, diagnoses and treatment. If a claim proceeds, independent medical evidence may be needed to assess the injury, recovery and possible future effects.

Follow appropriate clinical advice and keep appointment information. The legal team should be told about relevant earlier symptoms or conditions so that the medical position can be considered accurately.

Evidence of financial and practical impact

A claim may involve evidenced losses connected with the injury. Keep records rather than relying on memory.

• Payslips, employer confirmation or self-employment records relating to lost income
• Receipts for treatment, medication, travel or damaged belongings
• Records of care or practical help provided by other people
• Quotes or invoices for repairs and replacement equipment

What if something is missing?

Missing evidence does not automatically mean that no claim is possible. Explain what exists, what may be obtainable and what has been lost. The appropriate next step depends on the facts.

Preserve original files and messages where possible. Avoid editing footage or disposing of damaged items until you have received appropriate advice.