Your first conversation with an injury solicitor

Start with the essentials

You do not need to learn legal terminology before speaking to a solicitor. A useful starting point is a short account of the incident in your own words: where it happened, roughly when, who was involved and what you remember.

Keep a note of the questions you want to ask. If remembering the incident is difficult, say so. Be clear about which details you know and which you are unsure about.

Bring what you already have

The Law Society recommends bringing available evidence and asking the solicitor what other documents would help. A simple folder or list can make the conversation easier. Consider including:

• Incident references and relevant correspondence
• Photographs, footage and witness contact details
• A note of symptoms, appointments and treatment
• Receipts and records of time away from work
• Any documents from an insurer or another legal representative

Ask about funding before deciding

Ask the solicitor to explain the available funding options and provide the proposed terms in writing. A free initial assessment and a paid legal service are different stages: clarify what is included before agreeing to further work.

If a No Win, No Fee arrangement is proposed, ask about possible deductions, insurance and expenses. Tell the solicitor if you have existing legal expenses insurance or access to support through a trade union.

Leave with a clear next step

Before the conversation ends, check that you understand what is happening next. These are useful questions to keep beside you:

• What further information do you need from me?
• Who would handle the matter, and how would we communicate?
• Are there any deadlines that need urgent attention?
• What do I need to read or agree before work starts?