Your situation
Does this sound like what happened?
These are some of the circumstances we can consider. You can still ask for an assessment if your experience is different.
- Collisions at crossings, junctions and traffic lights
- Vehicles reversing or manoeuvring in car parks
- Hit-and-run incidents or uninsured drivers
- Claims involving an injured child or protected party
What we will talk through
We will ask about your route, the road layout, the vehicle’s movement and how the injuries have affected your mobility and everyday routines.
Unidentified vehicles
A claim may still be possible through the Motor Insurers’ Bureau where a responsible driver cannot be traced, subject to the scheme rules.
Claims involving children
A suitable adult will usually act as litigation friend and any settlement must be approved by the court. Early advice remains important.
Injuries & losses
The effect on your everyday life matters.
Tell us about your symptoms, recovery and the practical changes since the accident. Depending on the evidence and legal route, a claim may consider the injury alongside related losses such as:
- Time away from work and related earnings losses
- Treatment and additional travel expenses
- Damaged clothing or personal items
- Assistance with mobility, personal care or household tasks
These are possible categories, not guaranteed payments. The evidence, responsibility and applicable rules determine what can be recovered.
Useful evidence
Start with what you have.
You do not need a complete file before speaking to us. Keep original documents and recordings where possible. The following can help:
- 01
The exact location, time and direction of travel
- 02
Vehicle descriptions or partial registration details
- 03
Witness details and nearby CCTV or doorbell footage
- 04
Police references, medical treatment and ongoing symptoms
Keep the details in one place.
Use the practical accident checklist to organise what you have and note what is missing.
Open the accident checklistProcess & funding
Understand the route before you choose it.
Tell the firm what happened
Explain the incident, your injuries and any contact with insurers or other representatives.
Explore the available options
The team can consider the information, the possible route and what further enquiries may be needed.
Decide whether to proceed
If the firm can act, review the proposed next steps and funding terms before giving instructions.
The costs conversation
No Win, No Fee
May be available, subject to eligibility and terms. Ask about any potential costs, deductions and relevant insurance before choosing to proceed.
Understand the funding termsCommon questions
A little clarity before you decide.
What if the driver left without giving their details?
Report the incident to the police promptly and keep the reference. An eligible claim may be possible through the Motor Insurers’ Bureau even if the driver cannot be identified. A vehicle description, partial registration, witnesses and nearby footage can still be useful.
Can I ask about an accident involving my child?
Yes. A child’s claim needs appropriate adult involvement, usually through a litigation friend. A settlement requires court approval. The rules and deadlines differ from an ordinary adult claim, so seek individual advice promptly.
Can pedestrians use Official Injury Claim?
No. Pedestrians are excluded from the Official Injury Claim service. That does not itself prevent a personal injury claim; the appropriate route depends on the accident and the evidence.
Ask about the deadline early
For many personal injury claims, court proceedings must usually be started within three years, but the correct deadline depends on the facts and exceptions can apply. Contacting us does not stop time running. Seek advice promptly rather than relying on a general deadline.